Privacy policy

Last update : 03/11/2026

Who we are

This Privacy Policy explains how Prosunergy Limited ("Prosunergy", "we", "us" or "our") collects, uses and protects personal information when you visit our website or communicate with us.

Prosunergy Limited is the data controller responsible for the personal information processed in connection with this website.

Contact details

Prosunergy Limited

Second Floor South,
The Fitted Rigging House, Anchor Wharf, The Historic Dockyard,
Chatham, Kent, ME4 4TZ
United Kingdom

Email: contact@prosunergy.com

Personal information we may process

Depending on how you interact with our website and communicate with us, we may process the following categories of personal information:

Contact information: such as your name, professional email address, telephone number and company name when you contact us directly.
Communication records: information contained in correspondence and business discussions.
Technical information: such as IP address, browser type, device information and server logs, where collected through the operation and security of the website.
Website usage information: information about how visitors interact with the website, where analytics or similar technologies are used and permitted by applicable law.

We do not operate a contact form or user account system on this website.

How we use personal information

We may use personal information to:

Respond to direct enquiries and communicate with business contacts.
Manage professional relationships and business discussions.
Operate, maintain and secure our website.
Monitor and improve website performance, where applicable and permitted.
Detect and prevent spam, misuse and security threats.
Comply with applicable legal obligations.

Legal basis for processing

Where applicable data protection legislation requires us to identify a legal basis, we rely on the following grounds depending on the circumstances:

Legitimate interests: to manage professional relationships, respond to business communications, maintain website security and operate our business, provided these interests do not override individuals' rights and freedoms.
Contractual necessity or pre-contractual steps: where processing is necessary to perform a contract or take steps at an individual's request before entering into a contract.
Consent: where we rely on consent for a particular processing activity, including where consent is required for cookies or similar technologies.
Legal obligation: where processing is necessary to comply with applicable laws.

Sharing Personal Information

We do not sell personal information.

Where necessary, we may share personal information with service providers supporting our business and website operations, such as:

Website hosting and technical support providers.
Email and communication service providers.
Website analytics providers, if used.
Security and spam prevention providers, if used.

These providers may process personal information on our behalf or in accordance with their own responsibilities. We take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.

We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or the country in which you are located.

Where applicable data protection legislation requires safeguards for international transfers, we will ensure that appropriate safeguards are in place.

Further information about these safeguards may be requested by contacting us.

How Long We Keep Personal Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including managing business communications, maintaining appropriate business records, ensuring website security and complying with legal obligations.

The applicable retention period depends on the type of information and the purpose of processing.

Your Data Protection Rights

Depending on the applicable data protection legislation, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information.
Request restriction of processing.
Object to certain processing activities.
Request the transfer of your personal information where applicable.
Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us at contact@prosunergy.com.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO): https://ico.org.uk/

Cookies and Similar Technologies

This website only uses one strictly necessary cookie, which remembers that you have seen our cookie notice. We do not use analytics, advertising or tracking cookies, and we do not use any similar tracking technologies.

The fonts used on this website are hosted on our own server, and the website does not include embedded content from third parties (such as videos or maps). As a result, no personal data is shared with third parties when you browse the website.

For more details about the cookie we use, please refer to our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.

The latest version will be published on this page, together with its updated date.

Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

Prosunergy Limited
Email: contact@prosunergy.com
Address:

Second Floor South,
The Fitted Rigging House, Anchor Wharf, The Historic Dockyard,
Chatham, Kent, ME4 4TZ
United Kingdom